.global-help{position:relative}.global-help>summary{list-style:none;cursor:pointer;padding:9px 12px;border:1px solid #cfe0ef;border-radius:9px;background:#fff;font-weight:700}.global-help>div{position:absolute;z-index:50;right:0;top:46px;width:min(340px,calc(100vw - 24px));padding:18px;background:#fff;border:1px solid #d8e4ee;border-radius:14px;box-shadow:0 18px 50px #1234;display:grid;gap:10px}.global-help a{color:#0e609e;text-decoration:none}.global-help .blue-btn{color:#fff}.global-help hr{width:100%;border:0;border-top:1px solid #e5edf3}.tour-start,.tour-box button{border:1px solid #b9d2e5;background:#fff;border-radius:8px;padding:9px;cursor:pointer}.tour-box{position:fixed;z-index:100;right:22px;bottom:22px;width:min(380px,calc(100vw - 24px));background:#fff;border:2px solid #198cf1;border-radius:14px;padding:18px;box-shadow:0 20px 60px #1236}.tour-box p{font-size:17px}.tour-box div{display:flex;gap:8px;flex-wrap:wrap}.tour-box .tour-next{background:#168cf2;color:#fff}.tour-box label{display:block;margin-top:12px}.progress{height:12px;background:#e8eff5;border-radius:20px;overflow:hidden}.progress i{height:100%;display:block;background:#18a878}.onboarding-list{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:18px 0}.onboarding-list a{display:grid;grid-template-columns:auto 1fr;gap:4px 10px;padding:15px;background:#fff;border:1px solid #dbe5ef;border-radius:11px;text-decoration:none;color:#234}.onboarding-list a.done b{color:#149269}.onboarding-list em{grid-column:2;font-size:12px;color:#778}.next-action{margin-top:20px}.support-search,.support-filters{padding:16px;background:#fff;border:1px solid #dbe5ef;border-radius:12px;margin-bottom:20px}.support-search div,.support-filters{display:flex;gap:10px}.support-search input,.support-filters input,.support-filters select{min-width:0;flex:1}.support-layout{display:grid;grid-template-columns:2fr 1fr;gap:18px}.guide-category{display:grid;gap:8px;margin-bottom:20px}.guide-category>a,.ticket-mini{display:grid;gap:4px;padding:15px;background:#fff;border:1px solid #dbe5ef;border-radius:10px;text-decoration:none;color:#173a5d}.guide-category em{font-size:11px;color:#a66b00}.support-form{max-width:760px;display:grid;gap:14px}.support-form label{display:grid;gap:6px;font-weight:600}.support-form input,.support-form select,.support-form textarea,.support-search input,.support-filters input,.support-filters select{padding:11px;border:1px solid #becddd;border-radius:8px;font:inherit}.context-box,.video-placeholder{padding:14px;background:#eef7ff;border-radius:9px;display:grid;gap:4px}.ticket-thread{display:grid;gap:12px;margin-bottom:18px}.ticket-thread article{padding:16px;background:#fff;border:1px solid #dbe5ef;border-radius:12px}.ticket-thread article.staff{border-left:5px solid #168cf2}.ticket-thread header{display:flex;justify-content:space-between;gap:12px}.ticket-thread time{font-size:12px;color:#667}.guide-body{max-width:900px;line-height:1.7}.guide-body li{margin:7px 0}@media(max-width:768px){.support-layout,.onboarding-list{grid-template-columns:1fr}.support-filters{display:grid}.global-help>summary span{display:none}}@media(max-width:430px){.global-help>div{position:fixed;top:58px;right:8px;left:8px;width:auto}.tour-box{right:8px;bottom:8px}.support-search div{display:grid}.ticket-thread header{display:grid}.table-wrap{overflow-x:auto}}